{"id":311,"date":"2025-10-23T14:29:25","date_gmt":"2025-10-23T14:29:25","guid":{"rendered":"https:\/\/soresa.pt\/?page_id=311"},"modified":"2026-05-29T12:56:07","modified_gmt":"2026-05-29T12:56:07","slug":"faqs","status":"publish","type":"page","link":"https:\/\/soresa.pt\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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What products can I find in the store? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In our online store you'll find a selection of products from Tr\u00e1s-os-Montes produced in Valpa\u00e7os: extra virgin olive oil (DOP Tr\u00e1s-os-Montes), almonds, chestnuts, honey, goji berries and organic olives. We also offer themed baskets and packs, ideal as gifts. All our products are certified Organic or Integrated Production (PRODI).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are the products produced in Tr\u00e1s-os-Montes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, all our products are produced in the region of Tr\u00e1s-os-Montes, in the municipality of Valpa\u00e7os. Soresa is an association of three farmers with around 70 hectares, located in the villages of Sobrado, Rendufe and Santa Maria de \u00c9meres. Our products are certified Organic (almonds, goji berries and honey) and Integrated Production - PRODI (chestnuts and olive oil).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do shipments work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Orders are sent by CTT Expresso. Once payment has been confirmed, your order will be prepared and sent within 1 to 2 working days. Shipments to mainland Portugal arrive in 1 to 2 working days, to the islands (Azores and Madeira) in 2 to 5 working days and to Spain in 2 to 4 working days. You will receive an email with the tracking number to follow the delivery. See all the costs on the page\u00a0Delivery, Exchanges and Returns<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! Once your order has been sent, you will automatically receive an email with the CTT Expresso tracking number. With this number you can follow the status of the delivery in real time on the website\u00a0www.ctt.pt<\/a>\u00a0or on the CTT app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it possible to return a product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you have 14 calendar days after receipt to return the product, without giving any reason. However, as these are food products, returns are not possible when the product is perishable or when the packaging has been opened for hygiene reasons. To initiate a return, please contact us at\u00a0geral@soresa.pt<\/a>\u00a0with the order number. See all the details on the\u00a0Delivery, Exchanges and Returns<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQs Quais os produtos que posso encontrar na loja? Na nossa loja online encontra uma selec\u00e7\u00e3o de produtos transmontanos produzidos em Valpa\u00e7os, Tr\u00e1s-os-Montes: azeite virgem extra (DOP Tr\u00e1s-os-Montes), am\u00eandoa, castanha, mel, goji e azeitonas biol\u00f3gicas. Disponibilizamos tamb\u00e9m cabazes e packs tem\u00e1ticos, ideais para oferecer. Todos os nossos produtos s\u00e3o certificados em Modo de Produ\u00e7\u00e3o Biol\u00f3gico […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-311","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soresa.pt\/en\/wp-json\/wp\/v2\/pages\/311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soresa.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soresa.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soresa.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soresa.pt\/en\/wp-json\/wp\/v2\/comments?post=311"}],"version-history":[{"count":0,"href":"https:\/\/soresa.pt\/en\/wp-json\/wp\/v2\/pages\/311\/revisions"}],"wp:attachment":[{"href":"https:\/\/soresa.pt\/en\/wp-json\/wp\/v2\/media?parent=311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}